Worldwide Shipping Only In $50.00 in USA, UK, & CA
Free Shipping Over $149.00 in USA, UK, and CA
Frequently Asked Questions
Q: What is Globe Wear?
A: Globe Wear is a leading online retailer that provides a huge selection of decoration apparel products, such as Leather Jackets, Bomber Jackets, Aviator Jackets, hoodies, sweatshirts. To give you the topmost fashion particulars, we specialize in fusing classic style with ultramodern design.
Q: How do I contact Globe Wear’s customer service?
A: You can reach our customer service team by emailing info@globewear.store or by using the live chat feature on our website. We are here to assist you with any questions or concerns you may have.
Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for your convenience.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number on our website’s Order Tracking page to see the status of your delivery.
Shipping and Delivery
Q: What are your shipping options?
A: We work with some of the top shipping companies in the world, including DHL Express and FedEx to ensure the fast and secure delivery of your ordered garment. Please be mindful of the following rules before placing an order:
- For orders moving internationally, our usual delivery period is 11-14 business days for free shipping and 5-7 business days for expedited shipping with a charge of $49.99 extra.
- This time frame, however, may change based on a number of variables, including stitching, designing, customs clearance, and local postal service policies in your own country.
Q: Do you ship internationally?
A: We provide shipping internationally to almost every country on the entire globe. No matter where you are—in North America, Europe, Asia, or elsewhere—you may take advantage of our outstanding jackets. Beyond design, we are dedicated to quality throughout your jacket’s whole journey from our warehouse to your doorstep.
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 1-3 business days. Standard and Expedited shipping options have different delivery times, ranging from 5 to 14 business days. Customized items may take longer to process.
Returns and Exchanges
Q: What is your return policy?
A: We offer a hassle-free return policy. You can return or exchange your item within 20 days of receiving it. Please note that a 25% service fee will apply, and customized items cannot be returned.
Q: How do I initiate a return or exchange?
- You have 20 days to Return or Exchange your jacket.
- “No shipping charge.”
- The process should be completed within 20 days and after that, we cannot entertain any request.
- For return and exchange, you can send the jacket back to our Warehouses in United Kingdom, Portugal, Australia, UAE, or Pakistan.
- For the Return, we have a policy that you will be charged a 25% service fee of your order’s cost.
- The remaining amount will be refunded back to your payment method once we receive the jacket back to our warehouse.
Product Information
Q: Are your leather jackets made from genuine leather?
A: Yes, all our leather jackets are made from genuine, high-quality leather. We ensure that our materials are the finest available to provide you with durable and stylish jackets.
Q: Do you offer custom sizing?
A: Yes, we offer custom sizing for many of our products. You can provide your measurements in the special note section on the checkout page, and we will tailor your item accordingly.
Q: How should I care for my Globe Wear products?
A: For leather jackets, we recommend professional cleaning to maintain their quality. For other clothing items, follow the care instructions provided on the label. Generally, machine wash cold and tumble dry low for best results.
Additional Information
Q: Can I cancel my order?
A: You can cancel your order within time of 24 hours of placing your order. You will be charged with no fees if you have canceled your order in this time period. After that time, you may have a chance for your order to be processed and you will be charged a 25% service fee.
Q: What if I receive a defective product?
A: If you receive a defective product, please contact us immediately at info@globewear.store with a snapshot of the fault and your order number. We will arrange for an exchange or refund as quickly as possible.